Privacy Policy

Operator

ClaviSay is operated by ETOILEE PTE. LTD.

Information We Collect

We may collect information you provide directly to us, information created through your use of the Service, and limited technical information.

This may include:

- Account information, such as your email address and login details

- Preferences and settings

- Content you submit, save, upload, or process through the Service

- Usage activity, such as feature interactions and saved items

- Device, browser, log, and performance information

- Communications you send to us

We only collect information that is reasonably necessary to operate, secure, support, and improve the Service.

How We Use Information

We may use collected information to:

- Provide and maintain the Service

- Create and manage user accounts

- Process user requests and submitted content

- Save and sync user-created materials

- Improve product performance and reliability

- Personalize user settings and experience

- Respond to support requests

- Monitor abuse, security risks, and technical issues

- Comply with legal obligations

We do not sell your personal information.

User Content

When you use us, you may choose to submit, upload, paste, highlight, save, or otherwise provide content to the Service.

We process this content only as needed to provide the features you request, maintain your account, improve reliability, and protect the Service.

You are responsible for ensuring that you have the right to submit or process any content through us.

Please avoid submitting highly sensitive personal information, confidential business information, passwords, financial records, government identification numbers, or private information belonging to others unless you have the right to do so.

AI and Automated Processing

Some ClaviSay features may use automated systems or third-party service providers to process user requests and generate results.

When you use these features, submitted content may be processed by our systems or trusted providers only as needed to deliver the requested functionality, improve reliability, and maintain security.

Cookies and Similar Technologies

We may use cookies, local storage, or similar technologies to:

- Keep you signed in

- Remember preferences

- Improve performance

- Understand basic usage patterns

- Support analytics and security

You can control cookies through your browser settings, but disabling them may affect parts of the Service.

How We Share Information

We may share information only in limited situations:

Service Providers

We may share information with trusted providers who help us operate, secure, analyze, support, or improve the Service.

These providers may include hosting, database, authentication, storage, AI processing, email, support, logging, and security providers.

Legal Requirements

We may disclose information if required by law, legal process, or government request.

Protection and Safety

We may disclose information when necessary to protect the rights, safety, security, or property of ClaviSay, our users, or others.

Business Transfers

If ClaviSay is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to this Privacy Policy.

Data Retention

We retain account data and user content while your account is active or as needed to provide the Service.

Operational records such as AI call logs, feedback logs, import status records, security records, and backups may be kept for limited periods for reliability, security, abuse prevention, legal compliance, dispute resolution, and enforcement.

You may request deletion of your account or personal information by contacting us at: [email protected]

Some information may remain in backups or logs for a limited period where necessary for legal, security, or operational reasons.

Data Security

We use reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or storage over the internet is completely secure. We cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have rights to:

- Access your personal information

- Correct inaccurate information

- Request deletion of information

- Object to or restrict certain processing

- Request a copy of information

- Withdraw consent where applicable

To make a request, contact us at:

[email protected]

We may need to verify your identity before responding.

EU/EEA Data Protection Rights

If you are in the European Union or European Economic Area, you may have rights under data protection law to access, correct, erase, restrict, or object to certain processing of your personal data, and to request data portability.

Where processing is based on consent, you may withdraw consent at any time without affecting processing that happened before withdrawal.

We normally respond to verified data rights requests within one month, unless a longer period is permitted by applicable law.

You may also have the right to lodge a complaint with a data protection supervisory authority in your country or region.

Legal Bases for Processing

Depending on the feature and location, we process personal data to perform our agreement with you, based on our legitimate interests in operating and securing the Service, to comply with legal obligations, or with your consent where required.

Examples include providing your account and saved content, protecting the Service from abuse, responding to support requests, and complying with legal requirements.

International Users

Your information may be processed and stored in countries other than your own. These countries may have data protection laws that differ from those in your jurisdiction.

By using us, you understand that your information may be transferred, stored, and processed where permitted by applicable law.

International Data Transfers

ClaviSay and its service providers may process information in countries outside your country, including outside the EU/EEA.

Where required, we rely on appropriate safeguards for international transfers, such as contractual commitments, provider data processing terms, or other mechanisms permitted by applicable law.

Children's Privacy

We are not intended for children under the age of 13, or the minimum age required by applicable law in your location.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us at [email protected]

Third-Party Services

We may include or interact with third-party services. We are not responsible for the privacy practices, content, or policies of third parties.

We encourage you to review the privacy policies of any third-party services you use.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the Effective Date above.

Your continued use of ClaviSay after an updated Privacy Policy becomes effective means you accept the revised policy.

Contact Us

For privacy questions or requests, contact ETOILEE PTE. LTD.

Email: [email protected]